Shipping policy

Standard Shipping Policy

Processing Time

• Orders are typically processed and shipped within 1 to 2 business days (Monday through Friday, excluding major holidays).

• Orders placed over the weekend or on public holidays will be processed on the next business day.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your destination and chosen delivery speed.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3 to 7 business days	Calculated at checkout (Free over $X)
Expedited Shipping	2 to 3 business days	Calculated at checkout
Overnight Shipping	1 business day (order by 12 PM)	Calculated at checkout

Shipment Confirmation and Order Tracking

• Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s).

• Tracking information typically becomes active within 24 hours of the shipment email.

Customs, Duties, and Taxes

• For international orders, customers are responsible for any customs fees, duties, or import taxes levied by the destination country.

• We are not responsible for delays caused by customs clearance processes.

Lost or Damaged Packages

• If your package is lost in transit, please contact the carrier using your tracking number or reach out to our support team to open an investigation.

• If your item arrives damaged, please save all packaging materials and damaged goods, and take photos to submit to our support team within 48 hours of delivery so we can process a replacement or claim.